Frequently asked questions

Ordering

How do I place an order?


1) Order through the online website cherrychococookies.com *Do note that self collection have to be arranged via Insta DM 2) Instagram direct message @cherrychococookies for a order form




Can i self collection one day after ordering?


Sadly no, as the nutella tarts are freshly baked every week upon preorder.




Can i request for a personalized note as it is a gift?


Yes you may. Feel free to leave a personalized note in the notes section at the checkout page.





Shipping

Do you ship internationally?


Sadly, no. We are based in Singapore :)




How much is the delivery fee?


Flat rate $8 Islandwide delivery to your doorstep. Spend $80 and above for FREE delivery.




When will it be delivered?


Delivery are scheduled to be delivered from friday - saturday every week. So sorry we are not able to give a specific date and time for delivery as courier will depend on his schedule on the day.




Is it possible to have a specific date and time for delivery?


You may inform me to leave a note and the delivery guy will try his best to accommodate.





Nutella Tarts

Are the nutella tarts/ butter cookies/ brownies/ cornflakes freshly baked?


Yes definitely. Your order wil be baked on the same week you'll receive them.




How long can i keep the tarts for?


1 month from the day it is baked. The expiry date will be stated on the tub.




Do i leave the tarts outside or inside the fridge?


Own preferences :-) , i personally prefer putting the nutella tarts in the fridge as the nutella will be slightly harden.




Can i make a speicial request? E.g. Lesser nutella


Yes it's possible. Just leave your request in the notes section at the checkout page.




Will the nutella melt?


The nutella is baked therefore, it will not melt however, do not place it under direct sunlight or heat.